Frequently asked questions

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Yes, all your payment details are encrypted during the transaction, ensuring they are safely transferred and protected against unauthorized access.

For the best print quality, we recommend a minimum resolution of 300 dpi to ensure sharp results. Next to that you should go for the RGB color profile.

You will always receive a track & trace code when your order is dispatched. This allows you to track your order from the moment it leaves our door* The delivery service almost always has a 6-hour window. This is not always convenient, but no worries. If you are just then not present, they almost always deliver our prints to one of your neighbours.

*During holidays or other peak times the delivery time may vary, unfortunately we cannot always influence this.
During the holidays it can sometimes take longer than normal. We strive to keep our customers continuously informed. Wondering when your order will be delivered and you haven't heard anything yet? Then simply contact us by sending an e-mail with your order number to: order@picfee.com

Yes, your credit card information is securely processed and stored according to the highest security standards. We do not retain complete credit card details after the transaction.

Your uploaded art is safe with us. We respect your privacy and will never share or use your creations without permission. We have strict agreements with our print laboratories to uphold confidentiality and single use only.

99% of our prints are delivered within 10 business days. However, exact delivery times may vary based on factors such as handmade frames, location, and print size.

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Help for Onderwerp

How do I create an account with Picfee as a visitor?

As a visitor you can easily create an account when ordering. When you create an account, you can easily manage all your personal information and have an overview of your favorite images and your purchases.

Is my personal information safe on Picfee?

Yes, we ensure the privacy of your data. Our security measures protect your personal information from unauthorized access.

How do I change my password?

Upon registration, you will automatically receive an e-mail containing a link to confirm your account. Once you have done this, you can easily change your personal password in your account. If you forget your password, you can easily request a new one under my account.

How can I change my login e-mail address?

In your personal account, you can easily change all your personal data. After changing your e-mail address, you will receive a confirmation on your new e-mail address. Until you have confirmed this, your old e-mail address will remain valid. So if you accidentally make a mistake, you can easily enter another e-mail address.

What payment options are available on Picfee?

We accept various payment methods, including credit cards, visa cards and PayPal, for a secure and convenient transaction.

How do I place an order on Picfee?

To place an order, navigate to the desired image, choose your preferred material, select the desired dimensions, opt for a suitable finish, and/or add a frame. Follow the simple steps during the checkout process.

Can I modify my order after placing it?

If, after completing the payment, you realize that you have clicked/filled in something incorrectly, please contact us immediately. Often, we can still make adjustments and/or complete your desired order through a separate invoice. Depending on the timing of the order, it may be that we are unable to make changes. In short, it is important to act quickly so that we can still make adjustments.

How do I track the status of my order?

As soon as we are finished with your artwork(s) we will send you an update. Shortly after that, you will receive an email with tracking information once your order is shipped. Use this information to easily track your package.

What should I do if I have forgotten my password?

Go to the login screen and click on 'Forgot Password.' Follow the instructions to set a new password.

How can I contact customer service?

We are there for you. For questions or assistance, reach us via our contact page, by sending an email to order@picfee.com or call +31 85 060 8067 (only during our office hours).

What is the delivery time for my order?

99% of our prints are delivered within 10 business days. However, exact delivery times may vary based on factors such as handmade frames, location, and print size.

Are there discount codes available for my order?

Keep an eye on Picfee.com and/or subscribe to our newsletter for special offers and discount codes which we regularly provide.

Can I add my own watermark to my art?

No, to avoid complications, please upload images without watermarks. Uploading watermarked images may result in removal.

How can we help?