Frequently asked questions

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Choose from various materials, dimensions, finishes, and, if desired, a suitable frame for a unique wall decor experience.

Our print specialists start working on your order almost immediately after your payment has been cleared. To guarantee our quality and ensure that everyone receives the quality they want, our Picfee prints have an average delivery time of 7-10 working days in the Netherlands. This gives our print specialists enough time to create your favourite artwork with precision, pack it neatly and hand it to the delivery person.

To make sure there are no unexpected surprises, we send you a track&trace beforehand so you can track your Picfee print(s).

Your uploaded art are safe with us. We respect your privacy and will never share or use your creations without permission and have strict agreements with our print laboratories regarding sole use. You are and remain the owner of your content at all times. However, we do use your art for marketing and promotional purposes. Fortunately, this is also positive for you..

We respect the copyrights of artists. Please ensure that you own or have obtained the rights to upload images before doing so. Failure to possess copyright/intellectual property may have consequences.

Check your spam folder. If you still haven't received confirmation, please contact our customer service for assistance.

Yes, business customers have access to exclusive designs and can collaborate with our image creators for personalized artworks. Curious about what a Picfee image creator can offer for your business? Contact us or discover here the artists on Picfee.

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Help for subject

How do I create an account with Picfee as a visitor?

As a visitor you can easily create an account when ordering. When you create an account, you can easily manage all your personal information and have an overview of your favorite images and your purchases.

Is my personal information safe on Picfee?

Yes, we ensure the privacy of your data. Our security measures protect your personal information from unauthorized access.

How do I change my password?

Upon registration, you will automatically receive an e-mail containing a link to confirm your account. Once you have done this, you can easily change your personal password in your account. If you forget your password, you can easily request a new one under my account.

How can I change my login e-mail address?

In your personal account, you can easily change all your personal data. After changing your e-mail address, you will receive a confirmation on your new e-mail address. Until you have confirmed this, your old e-mail address will remain valid. So if you accidentally make a mistake, you can easily enter another e-mail address.

How do I place an order on Picfee?

To place an order, navigate to the desired image, choose your preferred material, select the desired dimensions, opt for a suitable finish, and/or add a frame. Follow the simple steps during the checkout process.

Can I modify my order after placing it?

If, after completing the payment, you realize that you have clicked/filled in something incorrectly, please contact us immediately. Often, we can still make adjustments and/or complete your desired order through a separate invoice. Depending on the timing of the order, it may be that we are unable to make changes. In short, it is important to act quickly so that we can still make adjustments.

How do I track the status of my order?

As soon as we are finished with your artwork(s) we will send you an update. Shortly after that, you will receive an email with tracking information once your order is shipped. Use this information to easily track your package.

How can I contact customer service?

We are there for you. For questions or assistance, reach us via our contact page, by sending an email to order@picfee.com or call +31 85 060 8067 (only during our office hours).

What is the delivery time for my order?

99% of our prints are shipped within 10 working days. However, the exact delivery time may vary. For example, if you have ordered a handmade frame, you should allow for a maximum of 10 working days. If you only order an image on photo paper, you can take into account 4 working days. Depending on traffic, your location and the size of your print(s), this may vary.

Can I add my own watermark to my art?

No, when our customers order artwork with your image, they pay you a fair fee for it. To avoid inconveniences and surprises, we would like to ask you to upload your image(s) without watermarks. If you do upload watermarked image(s), we may delete them.

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