With a 99% chance of receiving a Picfee print in perfect condition, the likelihood of this happening is incredibly low. However, accidents can still occur. All our prints are shipped with insurance, so in the event of damage, you will always receive a replacement free of charge! To expedite this process, we ask you to send an email to order@picfee.com, including a photo of the packaging and a photo of the damage to the print. One of our support specialists will personally contact you within 48 hours to assist you in getting a new copy as quickly as possible.