Frequently asked questions

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At Picfee, we are working towards a world where Artists always receive fair remuneration for their work. After all, without you, there are no images. And this should be rewarded a little better. In addition, you can join our ever-growing community and receive tips and tricks from us to show your images to even more people. In addition, you can always ask us and other image makers anything in our closed Facebook group.

At Picfee, we offer a variety of wall decoration materials, including: Acrylic glass with clear or matte finish, Acoustic paintings, Photo paper on dibond/metal with glossy and matte options, Fine art materials with Hahnemühle paper, Art canvas in frame, and various frames such as box frames, mat frames, gallery frames, and exclusive frames.

Explore all our materials here.

Yes, you can request a quote for large-scale projects. Please get in touch with our business department or schedule here an online introduction at your convenience.

In your personal account, you can easily change all your personal data. After changing your e-mail address, you will receive a confirmation on your new e-mail address. Until you have confirmed this, your old e-mail address will remain valid. So if you accidentally make a mistake, you can easily enter another e-mail address.

We offer various customization options, including custom sizes, finishes, and branding choices, to meet the specific needs of your business.

Unfortunately, orders cannot be changed after they have been checked out. Please check all details carefully before placing your order or contact our customer service team as soon as possible.

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Help for subject

How do I create an account with Picfee as a visitor?

As a visitor you can easily create an account when ordering. When you create an account, you can easily manage all your personal information and have an overview of your favorite images and your purchases.

Is my personal information safe on Picfee?

Yes, we ensure the privacy of your data. Our security measures protect your personal information from unauthorized access.

How do I change my password?

Upon registration, you will automatically receive an e-mail containing a link to confirm your account. Once you have done this, you can easily change your personal password in your account. If you forget your password, you can easily request a new one under my account.

How can I change my login e-mail address?

What payment options are available on Picfee?

We accept various payment methods, including credit cards, visa cards and PayPal, for a secure and convenient transaction.

How do I place an order on Picfee?

To place an order, navigate to the desired image, choose your preferred material, select the desired dimensions, opt for a suitable finish, and/or add a frame. Follow the simple steps during the checkout process.

Can I modify my order after placing it?

If, after completing the payment, you realize that you have clicked/filled in something incorrectly, please contact us immediately. Often, we can still make adjustments and/or complete your desired order through a separate invoice. Depending on the timing of the order, it may be that we are unable to make changes. In short, it is important to act quickly so that we can still make adjustments.

How do I track the status of my order?

As soon as we are finished with your artwork(s) we will send you an update. Shortly after that, you will receive an email with tracking information once your order is shipped. Use this information to easily track your package.

What should I do if I have forgotten my password?

Go to the login screen and click on 'Forgot Password.' Follow the instructions to set a new password.

How can I contact customer service?

We are there for you. For questions or assistance, reach us via our contact page, by sending an email to order@picfee.com or call +31 85 060 8067 (only during our office hours).

What is the delivery time for my order?

99% of our prints are shipped within 10 working days. However, the exact delivery time may vary. For example, if you have ordered a handmade frame, you should allow for a maximum of 10 working days. If you only order an image on photo paper, you can take into account 4 working days. Depending on traffic, your location and the size of your print(s), this may vary.

Are there discount codes available for my order?

Keep an eye on Picfee.com and subscribe to our newsletter for special offers and discount codes which we regularly provide.

Can I add my own watermark to my art?

No, when our customers order artwork with your image, they pay you a fair fee for it. To avoid inconveniences and surprises, we would like to ask you to upload your image(s) without watermarks. If you do upload watermarked image(s), we may delete them.

How can we help?